Frequently Asked Questions
We get it! Sometimes we leave things unsaid, or you have specific questions about the balms, service, shipping, or anything else. For common questions, you should be able to find the answers here. If not, we're always available to help. Just email us at email@example.com or start a chat with us any time.
Purchasing and Fulfillment
Do you offer same day or overnight shipping?
Usually! If you need to receive the balm within a certain timeline, let us know at firstname.lastname@example.org and we will figure out how to make that happen.
Do you offer discounts for military, veterans, first responders, healthcare personnel, or anyone else?
Yes! Please reach out to us at email@example.com and we will let you know how to proceed. Thank you for your service!
Do you offer bulk pricing?
Yes, we do! If you would like to place an order for 5 or more balms at a time, please let us know and we will create a custom order for you.
Do you offer wholesale pricing or options for stores/clinics/resale?
Yes, we do! For more information on our wholesale program, please email us at firstname.lastname@example.org.
What can I use Dragon Blood Balm for?
We recommend Dragon Blood Balm for the following use cases:
- Strained tendons/ligaments (Fingers/toes/wrists/ankles)
- Pain (in Fingers/toes/wrists/ankles)
- Sprained muscles
- Injuries where blood stasis/trauma is a primary etiology
- Acute and chronic arthritis
- Neck pain due to local tightness
- Overuse injuries of small joints
- Plantar fascitis (symptom relief)
- Chronic neck tension/headaches
- Weather-related joint pain
- In combination with alcohol-based liniments to potentiate and extend the effects (Such as: Evil Bone Water, Dit Da Jow, Zheng Gu Shui). Apply after the Alcohol dries.
- Eczema and psoriasis when blood stasis and dryness are the main patterns
- Thermal Burns (1st/2nd degree)
- Skin irritations
- Poorly healing wounds (in conjunction with proper hygiene)
- Early bed sores
- Chaffing skin
- Cracked skin
- Skin conditions where blood stasis is a primary etiology
- Can be used as an after-shave balm
- Accelerating regular recovery/conditioning hands
- Headaches due to tight muscles, and potentially stress
- As a massage balm
- Climbing (including traditional and bouldering) - Great for preventative care after sessions. Great for repairing hand injuries (scrapes, cracks, pulley injuries, tendon overuse) and conditioning skin without ruining callouses.
- Weightlifting/Crossfit - Great for the skin and hands and won’t ruin the callouses.
- High impact sports and martial arts (including Judo, Jui Jitsu, Krav Maga) - Great for prehab/rehab, topical pain relief, and stimulating repair
- Grip-focused sports (Such as tennis, golf, archery, fencing)
- Labor and Handworkers (such as welders, carpenters, plumbers, and other folks who work with their hands) - Great for pain management and recovery, especially after a lifetime of work
That said, our customers always find new uses. Feel free to browse our reviews to find what others have found it effective for.
Can I use Dragon Blood Balm in my clinic/acupuncture practice/massage therapy?
In the clinic, we use Dragon Blood Balm for:
- Tui Na on the neck, face, fingers, hands, forearms, ankles and feet (a small amount can have a great effect, without causing too much slipperiness).
- We also use it with Gua Sha, after Moxibustion, and on minor burns.
- We use it for direct Moxibustion as a base, or as a burn cream afterwards.
- It can be combined with alcohol-based liniments (such as Evil Bone Water) to potentiate the effect.
Will Dragon Blood Balm stain my hands or clothes?
Dragon Blood Balm will leave a minor temporary coloration on your skin as it gets absorbed, though that goes away very quickly.
Dragon Blood Balm will stain clothing if applied directly to clothing (though why would you do that?) or put through a washing machine in your pocket. This is because we use a number of oils in our formula -- it will stain in the same way as olive oil might stain your clothes. We recommend allowing your hands (or affected area) to dry for a few minutes before putting it into contact with clothing.
Where is Dragon Blood Balm made?
Dragon Blood Balm is handmade at our two locations in the USA: Raleigh, North Carolina, and Gilbert, Arizona.
Where do you source your plants from?
We rely on a network of trusted companies in the US that help us source our herbs, roots, resins, and oils from their original growing regions in China, Tibet, Kazakhstan and Indonesia. When possible, we use herbs that are wildcrafted and grown sustainably and we try to buy organic whenever possible. Our jojoba and hempseed oils are organic and sourced from companies in the United States.
What is your quality control?
Our herbs are tested for heavy metals and pesticides by our vendors, as are the essential oils and base oils.
We personally process all of the ingredients, then create and pour each batch of Dragon Blood Balm ourselves -- every step of our production process is in-house.
That said, Dragon Blood Balm is a handmade product from raw, natural ingredients, made in small batches. One one hand, this allows us to continually use the freshest ingredients and quickly upgrade our formula when we identify new sources of high quality herbs. On the other hand, this means there may be some irregularities between batches and bits of raw herb material that it get into the balm.
We're our own best customers. We're still athletes, and so we sample each batch ourselves before any of them go out to customers. If we don't feel that it performs to our high standards, we will discard an entire batch and start production over. We pride ourselves on making sure that we provide the best quality product possible.
What makes the product red?
We don't use any coloring! The red color is a totally natural byproduct of our herbs. Specifically, it is Arnebia Root (Zi Cao) and Dragon Blood Resin (
Xue Jie) that give our balm it's red color. The first is an herb great for burn and skin damage. The second is great for hurt skin and muscles. It helps promote proper blood flow.